Five good reads: How well do you know your chatbot?

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Five worthy readings is a regular column on five remarkable things we discovered while researching trending and timeless topics. This week, we’re taking a light approach to chatbots and how they fit into business and day-to-day operations.

Illustration by Dorathe Victor

You may be familiar with a chatbot as a program or software designed to converse with a user on the internet in order to accomplish a specific task or respond to a request, but you would be surprised how much there is still to learn about. these mysterious programs. What started as an overly ambitious experiment by a group of passionate scientists in 1966 – which most of their peers considered to be an act of novelty – is now an application that is being implemented in daily activities with the aim of improving life quality. .

Chatbot technology has certainly come a long way since the 1960s. According to a Comm100 report, 39% of all online chats involve chatbots. Modern chatbots have evolved to serve purposes beyond what they were originally created for. Sure, there are some familiar chatbots that companies use to relieve their employees of mundane and repetitive tasks, but have you ever heard of chatbots that can cure loneliness? The Woebot can help you fill that void in your life by engaging in meaningful conversation and even providing therapy on demand. It might sound a bit far-fetched, but don’t just take our word for it: here are five great reads on how chatbots work.

1. Chatbots: what is it and why it matters

Modern chatbots are AI-powered platforms that require significant data input through natural language processing and machine learning. Not only are they profitable, but the organizations that use their services are finding that chatbots effectively respond to an ever-increasing demand for customer experience by providing 24-hour service, shorter wait times, and personalized experiences. Learn more about the capabilities of chatbots, their advantages, disadvantages, and the future of chatbot technology in this article.

2. Why your next colleague might be a bot

If you are reading this from the comfort of your desk, take a close look at the person sitting next to you; one day you may turn around and find just a chatbot interface staring at you with an indescribable “How can I help you?” »Message pasted on the screen. Chatbots that replace mundane human tasks are often a welcome change for organizations, giving their employees time off for tasks involving creativity, problem solving, and personal interaction. In this story, the author highlights the value robots bring to an organization and draws attention to the coexistence of robots and humans to achieve better results.

3. Top 10 recent chatbots to note in 2021

Here’s a quick statistic for you: 1.4 billion people use chatbots today, which shows that 1.4 billion people have opened their minds to the chatbot experience and find it easier to complete certain tasks at through them. Even the biggest companies in the world have opened up to the idea of ​​chatbots working with humans and are now implementing the best chatbot technology into their workflow. In this story, the author lists the top 10 chatbots used in 2021.

4. How healthcare chatbots are transforming the patient experience

AI is revolutionizing the healthcare industry in more ways than would have been possible in the recent past. From managing tasks such as patient record keeping and hygiene checks, today’s AI chatbots schedule appointments, help manage online payments, and in some cases provide even mental health assistance for patients with PTSD, anxiety or depression. Many people with social anxiety will agree that it’s less stressful than having to walk into an office and share private details about your life with a stranger. In this article, the author describes the health benefits of chatbots along with the use cases.

5.23 Breathtaking Chatbot Stats You Need To Know In 2021

Did you know that a chatbot can reduce customer service costs by 30%? Or that the first chatbot was invented almost two decades before the Internet? In this article, you will learn many insightful facts about chatbots that you may not have known before.

It’s safe to say that when it comes to social and business interactions, nothing can replace human personalization and emotion, but bot technology is developing fast enough to come up close. Take Zoho’s AI assistant, Zia, for example. Having been recognized by The Forrester New Wave as an affordable chatbot option, Zia uses chatbot technology that easily integrates with ManageEngine’s on-premise solutions. Not only are chatbots used to lighten the burden on employees, but they also perform tasks that can only be performed by professional therapists, leading us to believe that the distant future we see in science movies- fiction may not be so distant after all.

The post Five worthy reads: How well do you know your chatbot? first appeared on ManageEngine Blog.

*** This is a syndicated Security Bloggers Network blog from ManageEngine Blog written by David Simon. Read the original post at: https://blogs.manageengine.com/corporate/general/2021/10/08/five-worthy-reads-how-well-do-you-know-your-chatbot.html


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